Shipping policy
Shipping Costs
Germany: €4.50, free shipping for orders over €50.
Austria & Switzerland: €6.90, free shipping for orders over €100.
International: €7.90, free shipping for orders over €100.
Any customs duties and local taxes must be borne by the recipient.
The shipping costs and VAT depend on your location. Therefore, the shopping cart will only display an estimated flat rate. During the purchase process, these values will be updated and listed in the final summary.
Important Notes
- You can choose your home or business address for delivery.
- Shipping to a packing station, P.O. box, or a border post office is not possible.
- During sale promotions or for certain products or collections, processing and delivery times may be longer.
Delivery Times
The standard shipping time in Germany is typically 2-4 business days.
Our shipping times may vary depending on your location. Once we have received your order, we usually process it within 1-2 days.
Once your package is ready for dispatch and you have received the shipping confirmation via email, you can expect your package as follows:
| COUNTRY |
PROCESSING TIME |
SHIPPING TIME |
|---|---|---|
| Germany |
1 - 2 days | 2 - 3 working days |
| Austria |
1 - 2 days | 3 - 4 working days |
| Switzerland |
1 - 2 days | 4 - 5 working days |
| UK, Rest of Europa | 1 - 2 days | 3 - 6 working days |
| Italy, France, Poland | 1 - 2 days | 3 - 6 working days |
| USA, Rest of the world (International) | 1 - 3 days | Up to 14 days |
These times may vary depending on local carriers and customs processing.
If you haven't received any shipping information after 7 days, please contact our customer service at contact@taneraskin.com.