Shipping policy
How much is shipping?
Germany: €4.99, free shipping from €50
Austria: €7.99, free shipping from €100
Switzerland: CHF 9.99, free shipping from CHF 100
Any customs duties and local taxes must be paid by the recipient.
Shipping costs and VAT depend on where you live. For this reason, the cart only shows a flat-rate estimate. These amounts are updated during checkout and listed in the final order summary.
Please note
- You can use your home or business address as the shipping address.
- Shipping to a parcel locker (Packstation), PO box or border post office is not possible.
- During sales and for certain products or collections, processing and delivery may take longer.
Delivery times
Standard delivery within Germany usually takes 2–4 working days.
Delivery times may vary depending on where you live. Once we have received your order, we usually process it within 2 days.
Once your parcel is ready to ship and you have received the shipping confirmation by email, you can expect your parcel as follows:
| COUNTRIES | PROCESSING TIME | DELIVERY TIME |
|---|---|---|
| Germany | 1 day | 1 to 3 working days |
| Austria |
1 to 2 days | 2 to 4 working days |
| Switzerland | 1 to 2 days | 3 to 5 working days |
| United Kingdom, rest of Europe | 1 to 2 days | 3 to 6 working days |
| Italy, France, Poland | 1 to 2 days | 3 to 6 working days |
| French overseas territories, rest of the world (international) | 1 to 3 days | Up to 14 days |
These times may vary depending on local carriers and customs processing times.
If you haven't received any shipping information after 7 days, please contact our customer service (contact@taneraskin.com).